Data Protection Policy

Q Baji Privacy Policy – How Your Data Is Protected

Your privacy matters deeply to us at Q Baji. This page explains — in plain, straightforward terms — how your data is collected, where it is stored, and how it is kept secure when you use our platform.

Last updated: January 1, 2026
Your data is in safe hands

Q Baji follows internationally recognized security standards and practices.

SSL 256-Bit Encryption
Your Data Is Never Sold to Third Parties
GDPR-Compliant Policy
Right to erasure at any time
Table of Contents

The Core Pillars of Privacy Protection

How Q Baji protects your personal information

Industry-Standard Encryption

Every transaction and login is secured with 256-bit SSL encryption — the same technology used by banks and government institutions.

Your data is never sold

Q Baji never sells your personal data to third parties. Your identity is kept confidential from advertisers as well.

Stored on Secure Servers

Your data is stored in internationally certified data centers, with continuous security testing and audits conducted on a regular basis.

Right to Erasure

After closing your account, you may request the deletion of all your personal data. Information is not retained beyond what is legally required.

Minimal Data Collection Policy

Q Baji only collects information that is strictly necessary to provide its services. No unnecessary data is ever requested.

Immediate Breach Notification

In the event of a security breach, Q Baji is obligated to notify affected users by email within the timeframe required by law.

Q Baji is built on the trust of millions of users across Bangladesh, and our Privacy Policy is a cornerstone of that trust. This policy applies to the Q Baji website, mobile app, and all related digital services.

This page explains what information we collect, how it is used, how long it is retained, and what rights you have over your own data.

1

What data we collect

Q Baji collects two types of information — directly from you, and automatically based on how you use our services.

What you provide directly:

Data Type When it is collected Why It's Needed
Full Name & Date of Birth At the time of registration Identity Verification & Age Confirmation
Mobile Number & Email At the time of registration Account Communication & Security
Payment details (bKash/Nagad number) Deposit & Withdrawal Times Transaction Processing
NID / Passport Number At the time of identity verification (when required) KYC & Anti-Fraud Verification

Automatically Collected Information: Your device's IP address, browser type, session duration, time spent on each page, and gaming activity logs.

Q Baji never stores your password or full payment card number. Passwords are always stored as encrypted hashes.
2

How Your Information Is Used

Q Baji uses your data solely for the following purposes:

  • Service Delivery: Account creation and management, transaction processing, and delivery of gaming services.
  • Security & Fraud Prevention: Detecting suspicious activity and keeping your account secure.
  • Legal Compliance: Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
  • Service Improvement: Anonymous analytics to improve your experience on the platform.
  • Contact: To send important updates, security notices, and (with your consent) promotional messages.
  • Support: To help our support team resolve your issues.
If you no longer wish to receive promotional emails or SMS messages, you can unsubscribe at any time from your account settings.
3

Data Retention & Security Measures

Your data is stored at Q Baji in internationally certified data centres with 24/7 security monitoring. We apply the following technical safeguards:

  • All data transfers are secured with SSL/TLS 256-bit encryption.
  • Sensitive information (such as NID numbers) is stored in encrypted form in our database.
  • Regular penetration testing and security audits are conducted.
  • Staff access to data is restricted on a need-to-know basis.
  • Our server infrastructure operates with a dual-layer firewall and active IDS system.

How long data is retained: Data for active accounts is kept for as long as you remain a member. After account closure, certain data required to meet legal obligations (typically five years) may be retained before being permanently deleted.

4

Sharing Data with Third Parties

Q Baji does not sell your data. However, limited information must be shared with certain trusted parties in order to provide our services:

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — only the data necessary to process transactions.
  • Game Provider: Providers such as Pragmatic Play and Evolution — only anonymised session data required to operate the games.
  • Law Enforcement Agencies: When required by a court order or legal obligation.
  • Security Services: Third-party fraud detection partners — limited to only the data required for that purpose.
Outside of the cases mentioned above, Q Baji never shares your data with any other party — not advertisers, data brokers, or marketing companies.
5

Cookies & Tracking Technologies

The Q Baji website and app use cookies and similar technologies. These fall into three categories:

  • Essential Cookies: To keep your login session active and maintain platform security. Without these, the platform will not function properly.
  • Functional Cookies: Used to remember your preferences (language, game settings). These are cleared when you close your browser.
  • Analytics Cookies: Anonymous statistics are collected to understand how the platform is used. You may opt out of this at any time.

You can delete or block cookies at any time through your browser settings, though doing so may cause some features to stop working correctly.

6

Your Rights Over Your Data

Q Baji believes you should have full control over your own data. That is why we uphold the following rights:

  • Right to Know: You can request to know exactly what information we hold about you.
  • Right to Rectification: You may request that outdated or incorrect information be updated.
  • Right to Erasure: After closing your account, you may request that all your personal data be deleted (except where retention is required by law).
  • Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
  • Data Portability: You can export a copy of your data in a machine-readable format.
  • Right to Object: You may object to the processing of your data for any specific purpose.
To exercise any of the rights listed above [email protected]Email us at. We typically respond within 30 days.
7

Child Protection

Q Baji strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.

Age is verified at registration, and identity documents may be requested if there is any doubt. If an underage membership is discovered, the account is immediately closed and all collected data is deleted.

If you believe a minor is using Q Baji, please contact our support team immediately.
8

Privacy Policy Changes

Q Baji may update this Privacy Policy from time to time. For significant changes, you will be notified at your registered email address and the "Last Updated" date at the top of this page will be revised.

Continued use of Q Baji after any changes constitutes your acceptance of the updated policy. We recommend checking this page periodically to stay informed.

9

Contact Us

For any privacy-related questions, complaints, or requests, please reach out to Q Baji's Data Protection Team:

  • Email: [email protected]
  • Live Chat: Chat button in the bottom-right corner of the website (24/7)
  • Response Time: 24 hours for general queries, 30 days for data requests
For any privacy-related complaints, please contact Q Baji first. If you are not satisfied with the outcome, you may escalate the matter to the relevant regulatory authority.

Your Six Core Rights

Q Baji grants every user the following rights over their personal data

1
Right to Know

You may request a free copy of all personal information we hold about you at any time.

2
Right to Rectification

You may request that inaccurate or incomplete information be corrected.

3
Right to Erasure

You have the right to request deletion of your data beyond what is required by law.

4
Right to Restriction

You can request that the use of your data be restricted to specific purposes.

5
Right to Data Portability

You can take a copy of your data in a machine-readable format.

6
Right to Object

You may object to the processing of your data for specific purposes at any time.

Your data is safe — play with peace of mind

Your privacy is fully protected at Q Baji. Register today and enjoy the best gaming experience in Bangladesh.

We Never Sell Your Data SSL Encryption GDPR-Compliant

Account Security: Common Questions

What to do if you have trouble accessing your account

If you have forgotten your password, click the "Forgot Password" link on the login page. Enter the email address or mobile number you used during registration — a verification code (OTP) will be sent to you. Once you enter the code correctly, you will be able to set a new password. We recommend using a password of at least 8 characters, combining letters, numbers, and special characters. If you do not receive a code by either email or phone, contact Q Baji support directly — they will verify your identity and assist you in recovering your account.

There are several reasons your account may be locked: multiple consecutive incorrect password attempts, a flagged suspicious transaction, or a security verification requirement. In the first case, your account will typically unlock automatically after waiting 15–30 minutes. If it remains locked after that, email [email protected] or reach out via live chat. The support team will verify your identity (via NID or registration details) and resolve the issue promptly. If the lock is security-related, it may take a little longer as the matter will need to be investigated.
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